Refund Policy
Effective: September 5, 2026
1. Digital services
PetAlyze provides digital services and AI-powered features. There are no physical goods to return. This policy will apply when paid subscriptions and other paid digital services become available.
2. Subscription cancellation
You may request cancellation of a recurring subscription so that it does not renew for a future billing period. Unless applicable law requires otherwise or a refund is approved under this policy, cancellation does not automatically refund charges already processed for the current billing period, and access may continue through the paid period.
3. Duplicate or incorrect charges
If you believe you were charged more than once for the same purchase, charged an incorrect amount or charged after a cancellation should have taken effect, contact us. We will review the payment record and, where confirmed, arrange the appropriate correction or refund.
4. Technical failures
For an AI generation that fails technically, PetAlyze may restore the credits used for that generation rather than issue a cash refund. If a broader paid service was materially unavailable because of a verified technical problem, contact us and we will review the circumstances.
5. Completed AI outputs
AI results are inherently variable. A technically completed generation that does not match personal taste does not automatically qualify for a cash refund. We may review reported broken or unusable results and, where appropriate, restore credits as a service remedy.
6. Mandatory consumer rights
Nothing in this policy limits refund, cancellation or withdrawal rights that apply to you under mandatory consumer-protection law. Where such law gives you stronger rights, those rights prevail.
7. Requesting a review
Use our Contact page and include the email used for your PetAlyze account, the approximate transaction date and a short description of the issue. Do not send full payment-card details.